Customer Care Executive

Start your next role as a Customer Care Executive with Bpo Convergence Private Limited in Ushagram, Asansol. Freshers can apply. 30 candidates will be hired for this role. The pay goes up to ₹11,800/month.

Note from the employer

-Handle Customer Queries Through Phone, Email, Chat, And Other Communication Channels.Understand Customer Concerns And Provide Accurate And Timely Solutions.Resolve Complaints Professionally While Maintaining A Positive Customer Relationship.Follow Up With Customers To Ensure Issues Are Properly Resolved.Maintain Accurate Records Of Customer. Languages : English, Bengali, Hindi

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Compensation

You will be paid ₹10,000 – ₹11,800 per month.

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Hindi
• Good English
• Freshers can apply
• Languages: English, Bengali, Hindi
• You are polite and calm under pressure

Position details

• Job location: Ushagram, Asansol, West Bengal
• Interview: 11:00 AM - 3:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 30
• Job type: Full time
• Timings: Rotational Shifts

Interested? Apply now on BetterJobs with your resume — Bpo Convergence Private Limited reviews applications regularly.