Customer Support Representative (Cs...

Braintech Education & Placement Services Private Limited wants to bring on a Customer Support Representative (Cs... for its Mansarovar, Jaipur team. There are 10 open positions. You can earn up to ₹35,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English

Compensation

The salary for this role is ₹30,000 – ₹35,000 per month.

Your responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Mansarovar, Jaipur, Rajasthan
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 10:00 AM - 6:00 PM | Monday to Saturday
• Openings: 10
• Job type: Full time
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Braintech Education & Placement Services Private Limited reviews applications regularly.