Telecaller

Brand Ac is hiring a Telecaller in Vesu, Surat. The team is filling 3 vacancies. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Salary

You will be paid ₹12,000 – ₹15,000 per month.

Eligibility

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Good knowledge of Complaint handling, CRM tools, Active listening and Verbal communication
• Female Only
• Basic English
• Freshers can apply

Job at a glance

• Location: Vesu, Surat, Gujarat
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 3
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Apply today and take the next step in your career with Brand Ac.