International Voice Process Agent

Bright E Sourcing Llp wants to bring on an International Voice Process Agent for its BTM Layout, Bengaluru team. Salary is up to ₹35,000/month. There are 10 open positions.

Employer’s description

Hiring Senior Process Associates For An International Voice Process. Mandatory 1-2 Years Of Usa Sales Or Upselling Experience. Minimum 12Th Pass. Good English Communication Required. Handle Customer Queries, Promote Products And Services, And Resolve Issues Within Tat. Willing To Work Graveyard Shifts. 3 Weeks Of Process Training Provided. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• A polite, calm under pressure attitude

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Compensation

Compensation: ₹23,000 – ₹35,000 per month.

Job details

• Location: BTM Layout, Bengaluru, Karnataka
• Work mode: On-site
• Vacancies: 10
• Shift: US Rotational Shifts
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Bright E Sourcing Llp.