International Voice Process

Bright E Sourcing Llp is looking for an International Voice Process to join its team in BTM Layout, Bengaluru. Salary is up to ₹30,000/month. 10 candidates will be hired for this role.

Employer’s description

Hiring Process Associates For An International Voice Process. Experience In International Sales And Support. Good English Communication Required. Handle Customer Queries, Provide Product Information And Escalate Issues. Willingness To Work Us Night/Graveyard Shifts Required. Benefits Include Shift Allowance, Bonus, Meals And Cab. Training Provided. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Compensation

The salary for this role is ₹18,000 – ₹30,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English

Your responsibilities

As an International Voice Process, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Quick facts

• Location: BTM Layout, Bengaluru, Karnataka
• Shift: US Night shifts
• Employment type: Full time
• Openings: 10
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Bright E Sourcing Llp.