Telecaller

Bright Works is hiring a Telecaller in Indira Nagar, Lucknow. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

Compensation: ₹6,000 – ₹12,000 per month.

Roles and responsibilities

• You'll escalate complex cases to the right team within the SLA.
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• You will handle inbound and outbound customer calls, chats or emails.

Who can apply

• Ideal for freshers starting their career
• Education: Tenth Pass
• Skills: CRM tools, Hindi and English, Active listening, Verbal communication
• Basic English
• Freshers can apply

Position details

• Job location: Indira Nagar, Lucknow, Uttar Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

Ready to start? Upload your resume and apply to Bright Works today.