Team Leader (Tl)

Join Brilliantsecure Technologies Private Limited as a Team Leader (Tl) in Sukliya, Indore. The pay goes up to ₹20,000/month. There are 4 open positions.

In the employer’s words

We Are Looking For A Dynamic & Metrics - Driven Bpo Team Leader To Lead Our Team Of Customersupport/Sales Agents. Your Primary Goal Will Be To Enhance Team Efficiency, Maintain Client Service Standards, & Successfully Achieve Daily Operational Targets. More Than 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : Gujarati, Tamil, Telugu, Malayalam, Hindi, English, Bengali, Kannada, Punjabi, Marathi

Compensation

You will be paid ₹10,000 – ₹20,000 per month.

What you will do

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Marketing
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: Gujarati, Tamil, Telugu, Malayalam, Hindi, English, Bengali, Kannada, Punjabi, Marathi
• A customer-first, patient attitude

Position details

• Job location: Sukliya, Indore, Madhya Pradesh
• Work mode: On-site
• Job type: Full time
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4

Click Apply to send your profile to Brilliantsecure Technologies Private Limited. It takes less than a minute.