Customer Retention Specialist

Brocus IT solutions Pvt Ltd wants to bring on a Customer Retention Specialist for its Sanpada, Mumbai team. 2 candidates will be hired for this role. You can earn up to ₹35,000/month.

Employer’s description

Excellent English Communication, Comfortable Working In Night Shift. Experience Into Customer Service. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Below 10th
• Comfortable with Customer acquisition, Financial products, KYC, Documentation
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• An ethical, detail-oriented attitude

Salary

Compensation: ₹20,000 – ₹35,000 per month.

Roles and responsibilities

As a Customer Retention Specialist, your work will include:

• Follow up on applications until disbursal or policy issue
• You will cross-sell relevant financial products to existing customers.
• You'll comply with RBI/IRDAI guidelines and internal audit norms.
• You will explain product features, charges and terms transparently.

Job details

• Work location: Sanpada, Mumbai, Maharashtra
• Openings: 2
• Work type: Office-based
• Employment type: Full time
• Interview timings: 7:30 PM - 9:00 PM | Monday to Friday
• Working hours: 7:30 PM - 5:00 AM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Brocus IT solutions Pvt Ltd.