Telecaller

Broomax is looking for a Telecaller to join its team in Kankarbagh, Patna. You can earn up to ₹12,000/month. The team is filling 2 vacancies.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Typing speed, Hindi and English, Active listening, CRM tools
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.

Roles and responsibilities

As a Telecaller, your work will include:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.

Pay and perks

The salary for this role is ₹10,000 – ₹12,000 per month.

Job at a glance

• Location: Kankarbagh, Patna, Bihar
• Employment type: Full time
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Broomax.