Team Leader - Operations

Bsa Infomedia Pvt Ltd wants to bring on a Team Leader - Operations for its Patel Nagar, Delhi team. You can earn up to ₹20,000/month. The team is filling 2 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Skills and qualifications

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi

Day-to-day work

As a Team Leader - Operations, your work will include:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.

Compensation

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Position details

• Work location: Patel Nagar, Delhi, Delhi
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Bsa Infomedia Pvt Ltd.