Process Coordinator

Bsrb Buyer Times Infra Pvt Ltd has an opening for a Process Coordinator based in Sector 132 - Noida, Delhi. There are 2 open positions. The pay goes up to ₹30,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Key responsibilities

• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Active listening, CRM tools, Hindi and English and Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and patient

What you get

Compensation: ₹25,000 – ₹30,000 per month.

Quick facts

• Work location: Sector 132 - Noida, Delhi, Delhi
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Ready to start? Upload your resume and apply to Bsrb Buyer Times Infra Pvt Ltd today.