Customer Care Executive-Swiggy Chat

Btwo Solutions Private Limited is hiring a Customer Care Executive-Swiggy Chat in Adityapur, Jamshedpur. The pay goes up to ₹16,000/month. The team is filling 15 vacancies.

In the employer’s words

Resolving Chats Raised By The Customers Regarding Order Status, Cancellation, Delivery Instruction, Location Issue, Etc. An Inbound Chat To Provide Support In The Customer Service Activity By Answering Customers And Making Outcalls To Pdps Or Stores Related To Their Order. Languages : English, English

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

What you get

Compensation: ₹14,000 – ₹16,000 per month.

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Skills: English
• Good English
• Freshers can apply
• Languages: English, English

Position details

• Work location: Adityapur, Jamshedpur, Jharkhand
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: Rotated shift including night Shift(7am-4pm/4pm-1am/10pm-7am)
• Employment type: Full time
• Work mode: Work from office
• Openings: 15

Interested? Apply now on BetterJobs with your resume — Btwo Solutions Private Limited reviews applications regularly.