Telecaller

A new Telecaller role is open at C.s.c Choice Centre, Telipara, Bilaspur. 6 candidates will be hired for this role. You can earn up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Who can apply

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Complaint handling, Typing speed, Hindi and English, CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and calm under pressure

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• You will resolve queries and complaints with patience and accuracy.

Salary

Compensation: ₹10,000 – ₹15,000 per month.

Position details

• Work location: Telipara, Bilaspur, Chhattisgarh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 6
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Apply today and take the next step in your career with C.s.c Choice Centre.