Telecaller

Join Cakeman as a Telecaller in Wakadewadi, Pune. The pay goes up to ₹20,000/month. 2 candidates will be hired for this role.

Employer’s description

Handle Inbound Calls For Customized Cake Orders In A Professional Manner. Understand Customer Requirements (Design, Flavor, Message, Delivery Time, Etc.) Provide Accurate Information Regarding Products, Pricing, And Availability. Coordinate With Kitchen/Production Team For Order Feasibility And Timelines. Maintain Records Of Customer Orders. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• You are calm under pressure and customer-first

What the job involves

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails

Compensation

Compensation: ₹17,000 – ₹20,000 per month.

Job details

• Work location: Wakadewadi, Pune, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2
• Work mode: On-site

Ready to start? Upload your resume and apply to Cakeman today.