Customer Support Representative (Cs...

Start your next role as a Customer Support Representative (Cs... with Calculus Advisors Llp in Satellite, Ahmedabad. There are 2 open positions. The pay goes up to ₹20,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Gujarati, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• A calm under pressure, patient attitude

What you will do

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.

What you get

Compensation: ₹15,000 – ₹20,000 per month.

Job details

• Work location: Satellite, Ahmedabad, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 2
• Job type: Full time
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Calculus Advisors Llp reviews applications regularly.