Inbound Customer Service Advisor

A new Inbound Customer Service Advisor role is open at Call2Customers Call Center Pvt Ltd, Sector 63 - Noida, Delhi. There are 20 open positions. Salary is up to ₹25,000/month.

In the employer’s words

Handle Inbound Calls To Interact With Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Punjabi, English, English, Punjabi

Roles and responsibilities

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: English, Inbound, Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Punjabi, English, English, Punjabi

Pay and perks

The salary for this role is ₹15,000 – ₹25,000 per month.

Quick facts

• Job location: Sector 63 - Noida, Delhi, Delhi
• Vacancies: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

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