Team Leader (Tl)

Canwin Hr Services Private Limited is looking for a Team Leader (Tl) to join its team in Valasaravakkam, Chennai. You can earn up to ₹21,000/month. 25 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil

Salary and benefits

Compensation: ₹19,000 – ₹21,000 per month.

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil
• A polite, calm under pressure attitude

Position details

• Job location: Valasaravakkam, Chennai, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 25
• Timings: Flexible
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Canwin Hr Services Private Limited.