Telecalling Team Leader (Personal L...

A new Telecalling Team Leader (Personal L... role is open at Capsecure Finserve, Vibhuti Khand, Lucknow. The team is filling 5 vacancies. The pay goes up to ₹20,000/month.

Note from the employer

Hiring Team Leader-Telesales (Personal Loans) For Capsecure Fintech, Gomti Nagar, Lucknow. Salary: 18,000 -30,000 + Heavy Incentives. Requires 1-2 Yrs Experience Managing 10+ Outbound Agents. You Will Drive Loan Targets, Track Dialers, And Coach The Team. Work Under An Ex-Sbi Cards Zsm (17 Yrs Exp) In A Premium Office. Apply Now!. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: Tenth Pass
• Comfortable with English, Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• You are polite and patient

Salary

The salary for this role is ₹14,000 – ₹20,000 per month.

Position details

• Job location: Vibhuti Khand, Lucknow, Uttar Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Employment type: Full time
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Capsecure Finserve reviews applications regularly.