Inbound Customer Service Advisor

Career Craft Hr Solution is hiring an Inbound Customer Service Advisor in ECIL, Hyderabad. The team is filling 10 vacancies. The pay goes up to ₹18,000/month.

Note from the employer

Job Responsibilities Customer Support Executive Language Requirement English & Hindi Fluency Is Mandatorycandidates Must Be Fluent In Both Hindi And English (Spoken Communication). Candidates Who Are Not Comfortable With Both Languages Should Not Apply.Handle Customer Queries Through Calls, Chat, Or Other Communication Channels.Provide Accurate Information And Resolve Customer Issues Professionally.Maintain A Positive And Customer-Friendly Attitude.Understand Customer Requirements And Provide Appropriate Solutions.Escalate Complex Issues To The Concerned Team When Required.Maintain Proper Records Of Customer Interactions.Meet Process Quality, Productivity, And Customer Satisfaction Targets.Follow Company Policies And Process Guidelines. Type : Inbound, Domestic | Languages : English, Hindi, Telugu

Salary

Compensation: ₹16,000 – ₹18,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Education: Graduate
• Skills: Domestic, English, Hindi, Inbound, Telugu
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi, Telugu
• A calm under pressure, patient attitude

Your responsibilities

• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Position details

• Work location: ECIL, Hyderabad, Telangana
• Vacancies: 10
• Work type: Work from office
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

Ready to start? Upload your resume and apply to Career Craft Hr Solution today.