Inbound Customer Service Advisor

A new Inbound Customer Service Advisor role is open at Career Craft Hr Solution, Narapally, Hyderabad. The pay goes up to ₹21,000/month. There are 10 open positions.

In the employer’s words

Job Responsibilities Customer Support Executive Language Requirement English & Hindi Fluency Is Mandatorycandidates Must Be Fluent In Both Hindi And English (Spoken Communication). Candidates Who Are Not Comfortable With Both Languages Should Not Apply.Handle Customer Queries Through Calls, Chat, Or Other Communication Channels.Provide Accurate Information And Resolve Customer Issues Professionally.Maintain A Positive And Customer-Friendly Attitude.Understand Customer Requirements And Provide Appropriate Solutions.Escalate Complex Issues To The Concerned Team When Required.Maintain Proper Records Of Customer Interactions.Meet Process Quality, Productivity, And Customer Satisfaction Targets.Follow Company Policies And Process Guidelines. Type : Inbound | Languages : English, Hindi

What you get

Compensation: ₹18,000 – ₹21,000 per month.

Requirements

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi
• You are calm under pressure and customer-first

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Quick facts

• Job location: Narapally, Hyderabad, Telangana
• Vacancies: 10
• Work type: Work from office
• Job type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Career Craft Hr Solution today.