International Voice Process Agent

Careergenix Consultancy Llp is hiring an International Voice Process Agent in Nagavara, Bengaluru. The pay goes up to ₹35,000/month. The team is filling 30 vacancies. No experience? You can still apply.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication.8149002874 Smitha. Type : International | Languages : English

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English and International
• Good English
• Freshers can apply
• Type: International
• Languages: English
• You are customer-first and patient

Salary and benefits

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: Nagavara, Bengaluru, Karnataka
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

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