International Voice Process Agent

Careergenix Consultancy Llp wants to bring on an International Voice Process Agent for its Viman Nagar, Pune team. 30 candidates will be hired for this role. Freshers can apply. You can earn up to ₹40,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Outbound, Inbound | Languages : English

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound, International, Outbound
• Basic English
• Freshers can apply
• Type: International, Outbound, Inbound
• Languages: English
• Someone patient and customer-first

What the job involves

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹18,000 – ₹40,000 per month.

Job details

• Location: Viman Nagar, Pune, Maharashtra
• Vacancies: 30
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Careergenix Consultancy Llp.