International Voice Process Agent

Careergenix Consultancy Llp is looking for an International Voice Process Agent to join its team in Hinjewadi Phase II, Pune. There are 30 open positions. The pay goes up to ₹38,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication.5 Days Working.2 Days Weekly Off. Cab Available. 9243484048 Akhilesh Hr. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

What you will do

• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• Someone patient and polite

Salary

You will be paid ₹35,000 – ₹38,000 per month.

Position details

• Work location: Hinjewadi Phase II, Pune, Maharashtra
• Openings: 30
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Careergenix Consultancy Llp reviews applications regularly.