International Voice Process Agent

Start your next role as an International Voice Process Agent with Careergenix Consultancy Llp in Viman Nagar, Pune. The pay goes up to ₹40,000/month. 30 candidates will be hired for this role.

Employer’s description

Resolving Billing Issues Using Query Solving Techniques And Providing Clear And Concise Information. Answering Questions About Billing Or Services.Manage International Inbound Customer Calls With A Focus On Providing Exceptional Service And Resolving Inquiries.Listen Actively To Customer Needs, Concerns, And Feedback, And Respond. 8085262041 Damini. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• Someone customer-first and patient

What you get

You will be paid ₹30,000 – ₹40,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Viman Nagar, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 30

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