Technical Support Executive - Voice...

Careergenix Consultancy Llp is hiring a Technical Support Executive - Voice... in Viman Nagar, Pune. The pay goes up to ₹45,000/month. 30 candidates will be hired for this role.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication.5 Days Working. 2 Days Weekly Off. Saturday Sunday Off. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Pay and perks

Salary: ₹30,000 – ₹45,000 per month, based on skills and experience.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• Someone polite and patient

What the job involves

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job details

• Job location: Viman Nagar, Pune, Maharashtra
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Careergenix Consultancy Llp.