Reporting Executive

A new Reporting Executive role is open at Cargo Inspectors & Superintendence Co Pvt Ltd, New Alipore, Kolkata. The pay goes up to ₹15,000/month. There are 2 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Salary

The salary for this role is ₹10,000 – ₹15,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Active listening, Complaint handling, CRM tools and Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and customer-first

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: New Alipore, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Cargo Inspectors & Superintendence Co Pvt Ltd today.