Telecaller

Cars City is looking for a Telecaller to join its team in Quthbullapur, Hyderabad. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Comfortable with Verbal communication, Complaint handling, CRM tools, Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹15,000 per month.

Job details

• Location: Quthbullapur, Hyderabad, Telangana
• Vacancies: 1
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

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