Collection Team Leader/Assistant Ma...

Cegura Technology Solutions Pvt Ltd is looking for a Collection Team Leader/Assistant Ma... to join its team in Park Circus, Kolkata. The pay goes up to ₹25,000/month. There are 2 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound | Languages : Telugu, Tamil, English, Bengali, Hindi

Your responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Requirements

• 1–2 years of relevant experience
• Education: Tenth Pass
• Good knowledge of Bengali, Domestic, English, Hindi, Outbound, Tamil and Telugu
• No English required
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound
• Languages: Telugu, Tamil, English, Bengali, Hindi
• Someone patient and customer-first

Pay and perks

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Job details

• Location: Park Circus, Kolkata, West Bengal
• Employment type: Full time
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Cegura Technology Solutions Pvt Ltd reviews applications regularly.