Operation Head

Celeste Artesano has an opening for an Operation Head based in Rama Road, Delhi. The team is filling 2 vacancies. Salary is up to ₹40,000/month.

In the employer’s words

We Are Looking For An Experienced And Responsible Operations Head To Manage Daily Business Operations, Improve Processes, Coordinate Teams, And Ensure Smooth Workflow Across Departments. The Candidate Should Have Strong Leadership, Problem-Solving, And Organizational Skills. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Your responsibilities

In this role, you will:

• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets

Pay and perks

Salary: ₹35,000 – ₹40,000 per month, based on skills and experience.

Who can apply

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of English and Hindi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and polite

Quick facts

• Work location: Rama Road, Delhi, Delhi
• Working hours: 9:30 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Celeste Artesano.