Operation Executive

A new Operation Executive role is open at Chai Days Ind Pvt Ltd, HSR Layout, Bengaluru. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Skills Needed : Email | Advanced Excel, Basic Excel

Your responsibilities

• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Advanced Excel, Basic Excel, Email
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Email
• Advanced Excel, Basic Excel
• A customer-first, calm under pressure attitude

Salary and benefits

Compensation: ₹18,000 – ₹20,000 per month.

Position details

• Location: HSR Layout, Bengaluru, Karnataka
• Timings: 4:30 PM - 2:30 AM
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Job type: Full time

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