Escalation Desk

Chetana Rajiv Asekar (Subhadra Jobs Consultancy) has an opening for an Escalation Desk based in Kudlu Gate, Bengaluru. Salary is up to ₹20,000/month. No experience? You can still apply. The team is filling 30 vacancies.

In the employer’s words

Handle Customer Escalations Through Calls For Flipkart Escalation Desk. Resolve Complex Issues Related To Orders, Refunds, And Complaints With Proper Follow-Up. Ensure Customer Satisfaction And Maintain Accurate Records Of All Interactions. Type : Domestic, Inbound, Outbound | Languages : Hindi, English

Pay and perks

Salary: ₹16,000 – ₹20,000 per month, based on skills and experience.

What you will do

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.

Candidate profile

• No prior experience needed — freshers can apply
• Education: Graduate
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound, Outbound
• Languages: Hindi, English

Position details

• Location: Kudlu Gate, Bengaluru, Karnataka
• Vacancies: 30
• Work type: Work from office
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Chetana Rajiv Asekar (Subhadra Jobs Consultancy) reviews applications regularly.