Team Leader

Chetana Rajiv Asekar (Subhadra Jobs Consultancy) is hiring a Team Leader in Shivaji Nagar, Bengaluru. The pay goes up to ₹35,000/month. There are 10 open positions.

In the employer’s words

Manage Day-To-Day Operations Across Assigned Bpo Processes (Voice, Non-Voice,And Back-Office). Ensure Adherence To Slas, Kpis, And Quality Benchmarks. Lead, Mentor, And Manage A Team Of Agents To Achieve Individual And Team Goals. Monitor And Manage Key Performance Metrics Including Attrition, Shrinkage, Quality,And Schedule Adherence. More Than 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

What the job involves

Here is what a typical day looks like:

• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Compensation

The salary for this role is ₹30,000 – ₹35,000 per month.

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Skills: Domestic, English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• A patient, polite attitude

Position details

• Location: Shivaji Nagar, Bengaluru, Karnataka
• Openings: 10
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Chetana Rajiv Asekar (Subhadra Jobs Consultancy) reviews applications regularly.