Voice & Non-Voice Call Center Agent

A new Voice & Non-Voice Call Center Agent role is open at Chetana Rajiv Asekar (Subhadra Jobs Consultancy), Salt Lake, Kolkata. You can earn up to ₹17,000/month. The team is filling 20 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Inbound, International, Domestic | Languages : English

Candidate profile

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Inbound, International and Outbound
• Good English
• Freshers can apply
• Type: Outbound, Inbound, International, Domestic
• Languages: English
• You are patient and polite

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Compensation

You will be paid ₹14,000 – ₹17,000 per month.

Position details

• Work location: Salt Lake, Kolkata, West Bengal
• Vacancies: 20
• Work type: Office-based
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Chetana Rajiv Asekar (Subhadra Jobs Consultancy).