Voice & Non-Voice Call Center Agent

Join Chetana Rajiv Asekar (Subhadra Jobs Consultancy) as a Voice & Non-Voice Call Center Agent in Hazratganj, Lucknow. There are 10 open positions. Salary is up to ₹18,000/month.

Note from the employer

Hi We Are Having Vacancy For Voice And Nonvoice Process In Which English & Hindi Is Mandatory. Freshers & Experienced Both Can Apply For This Job. Its 6Days Working And 1Day Rotational Week Off With Rotational Shift Including Night Shift. Graduate & Undergraduate Both Can Apply. Salary For Job Is 17000 Ctc To 20000Ctc. Type : Inbound, Outbound, International, Domestic | Languages : Hindi, English

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, International and Outbound
• Good English
• Freshers can apply
• Night shift
• Type: Inbound, Outbound, International, Domestic
• Languages: Hindi, English
• Someone polite and customer-first

Compensation

The salary for this role is ₹14,000 – ₹18,000 per month.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.

Job details

• Job location: Hazratganj, Lucknow, Uttar Pradesh
• Employment type: Full time
• Vacancies: 10
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 10:00 AM - 4:00 PM | Monday to Saturday.

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