Voice & Non-Voice Call Center Agent

Chetana Rajiv Asekar (Subhadra Jobs Consultancy) wants to bring on a Voice & Non-Voice Call Center Agent for its Salt Lake, Kolkata team. The team is filling 20 vacancies. You can earn up to ₹17,000/month. Great for first-time job seekers.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Domestic, Inbound, International

What the job involves

• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.

Skills and qualifications

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Domestic, Inbound, International, Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Inbound, International
• Someone calm under pressure and patient

Compensation

You will be paid ₹13,000 – ₹17,000 per month.

Job details

• Job location: Salt Lake, Kolkata, West Bengal
• Work type: On-site
• Job type: Full time
• Openings: 20
• Interview timings: 10:00 AM - 5:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Chetana Rajiv Asekar (Subhadra Jobs Consultancy) reviews applications regularly.