Customer Care Associate

Looking for a Customer Care Associate role in Anand? Chiccem Anand is hiring now. You can earn up to ₹10,000/month. The team is filling 3 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Gujarati

Salary

The salary for this role is ₹8,000 – ₹10,000 per month.

Key responsibilities

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Gujarati
• Female Only
• Basic English
• Freshers can apply
• Languages: Gujarati
• A polite, patient attitude

Job details

• Location: Anand, Gujarat
• Interview timings: 8:00 AM - 4:00 PM | saturday
• Work type: On-site
• Job type: Full time
• Openings: 3
• Working hours: 8:00- 6:00PM | Monday to Saturday

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