Customer Care Representative

Ciarr Industries Private Limited is looking for a Customer Care Representative to join its team in Shivpuri, Ludhiana. Salary is up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Marketing | Type : Inbound | Languages : Punjabi, Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: English, Hindi, Inbound, Marketing, Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Type: Inbound
• Languages: Punjabi, Hindi, English
• You are polite and calm under pressure

What the job involves

In this role, you will:

• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.

Pay and perks

You will be paid ₹14,000 – ₹18,000 per month.

Job at a glance

• Job location: Shivpuri, Ludhiana, Punjab
• Work type: Office-based
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Ciarr Industries Private Limited reviews applications regularly.