Bpo Team Lead

Cimmons Integrated Services Private Limited wants to bring on a Bpo Team Lead for its Mathikere, Bengaluru team. The pay goes up to ₹30,000/month. 2 candidates will be hired for this role.

In the employer’s words

Looking For A Candidate Who Can Speak Fluent Hindi And Have Min Experience As Tl In Bpo Company For Sales Process. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi, English

Pay and perks

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

What the job involves

In this role, you will:

• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi, English
• A patient, calm under pressure attitude

Position details

• Job location: Mathikere, Bengaluru, Karnataka
• Work mode: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM |
• Vacancies: 2

Apply today and take the next step in your career with Cimmons Integrated Services Private Limited.