It Support Executive

Join Cimmons Integrated Services Private Limited as an It Support Executive in Mathikere, Bengaluru. Salary is up to ₹25,000/month.

Employer’s description

An It Support Executive Is The Frontline Bridge Between Technology And End-Users. Their Primary Role Is To Ensure Smooth Day-To-Day Business Operations By Troubleshooting Hardware/Software Issues, Managing User Access, And Maintaining It Infrastructure To Minimize Downtime. 1 - 2 Years Experience Compulsory.

Key responsibilities

• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA.

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: Hindi and English, Complaint handling, Verbal communication, Typing speed
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Quick facts

• Work location: Mathikere, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time

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