Telecalling Team Leader

Cimmons Integrated Services Private Limited is looking for a Telecalling Team Leader to join its team in Mathikere, Bengaluru. Salary is up to ₹35,000/month. 3 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic, Outbound, Mutual Funds | Languages : English, Hindi | Preferred Experience In : Real Estate

Salary

Compensation: ₹20,000 – ₹35,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Mutual Funds, Outbound, Real Estate and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic, Outbound, Mutual Funds
• Languages: English, Hindi
• Preferred Experience In: Real Estate
• Someone polite and patient

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Mathikere, Bengaluru, Karnataka
• Work type: Work from office
• Vacancies: 3
• Interview timings: 10:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | 6days working | Rotational week off

Ready to start? Upload your resume and apply to Cimmons Integrated Services Private Limited today.