Telecaller

Cinedot Entertainment is looking for a Telecaller to join its team in Shiv Nagar Colony, Jabalpur. Salary is up to ₹35,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Sales

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• You are calm under pressure and patient

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

What you get

The salary for this role is ₹6,000 – ₹35,000 per month.

Quick facts

• Work location: Shiv Nagar Colony, Jabalpur, Madhya Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

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