Customer Service Specialist

City Land Travels is looking for a Customer Service Specialist to join its team in Jagatpuri Extn., Delhi. The team is filling 10 vacancies. You can earn up to ₹15,000/month.

Employer’s description

We Are Looking For A Dedicated Customer Feedback Specialist To Connect With Our Passengers After Their Journey. Your Primary Goal Will Be To Gather Honest Feedback, Ensure Passenger Satisfaction, And Help Us Maintain The Highest Standards Of Service, Hygiene, And Safety Across Our Fleet. Type : Outbound | Languages : Hindi, English

Salary

Compensation: ₹10,000 – ₹15,000 per month.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: Below 10th
• Comfortable with English, Hindi, Outbound
• Female Only
• Basic English
• Freshers can apply
• Type: Outbound
• Languages: Hindi, English
• Someone polite and calm under pressure

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.

Job at a glance

• Work location: Jagatpuri Extn., Delhi, Delhi
• Interview timings: 11:00 AM - 7:00 PM | Monday to Saturday
• Openings: 10
• Job type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: On-site

Click Apply to send your profile to City Land Travels. It takes less than a minute.