Tpa Operations Executive

Claim Friendy Pvt. Ltd. wants to bring on a Tpa Operations Executive for its Matigara, Siliguri team. The team is filling 2 vacancies. The pay goes up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are calm under pressure and patient

Roles and responsibilities

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.

Position details

• Job location: Matigara, Siliguri, West Bengal
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 10:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time

Apply today and take the next step in your career with Claim Friendy Pvt. Ltd..