Global Voice Associate

Climax Bpm - Heer Business Process Management Pvt Ltd wants to bring on a Global Voice Associate for its Mansarovar, Jaipur team. The pay goes up to ₹21,000/month. The team is filling 20 vacancies.

In the employer’s words

Handle Outbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Outbound | Languages : English

Day-to-day work

As a Global Voice Associate, your work will include:

• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Compensation

The salary for this role is ₹17,000 – ₹21,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: Tenth Pass
• Comfortable with English, International, Outbound
• Male Only
• Good English
• Freshers can apply
• Type: International, Outbound
• Languages: English
• A patient, calm under pressure attitude

Position details

• Location: Mansarovar, Jaipur, Rajasthan
• Interview: 2 PM - 8:00 PM | Monday to Friday
• Work type: On-site
• Employment type: Full time
• Vacancies: 20
• Working hours: 5 AM - 2 PM | 2 PM - 11 PM | Monday to Friday

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