Team Leader (Tl)

Cloud Infotech Enterprises & Services Llp is hiring a Team Leader (Tl) in Jeevanbheema Nagar, Bengaluru. Salary is up to ₹30,000/month. 5 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, Tamil, Telugu, Kannada, English

Pay and perks

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.

What we are looking for

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi, Kannada, Tamil, Telugu
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, Tamil, Telugu, Kannada, English
• Someone polite and customer-first

Quick facts

• Work location: Jeevanbheema Nagar, Bengaluru, Karnataka
• Openings: 5
• Work mode: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Cloud Infotech Enterprises & Services Llp reviews applications regularly.