Process Associate ( Rotational Shif...

Cloud Vista Services is hiring a Process Associate ( Rotational Shif... in Salt Lake, Kolkata. The pay goes up to ₹13,000/month. 30 candidates will be hired for this role.

In the employer’s words

We Are Hiring For B To B E-Commerce Process.Assesses Customers Issues And Takes Appropriate Actions To Ensure The Customers Needs Are Satisfied.Be Proactive And Take Initiatives To Explore And Learn About The Product That We Offer. Understand Standard Operation Procedures And Delivers Services That Is According To The Quality Standards. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : English, Bengali, Hindi

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Bengali, Domestic, English, Hindi, Inbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: English, Bengali, Hindi
• A patient, polite attitude

Day-to-day work

As a Process Associate ( Rotational Shif..., your work will include:

• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Salary and benefits

Salary: ₹11,000 – ₹13,000 per month, based on skills and experience.

Quick facts

• Location: Salt Lake, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:00AM - 6:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Vacancies: 30

Apply today and take the next step in your career with Cloud Vista Services.