Customer Service Team Lead

Start your next role as a Customer Service Team Lead with Cms Info Systems Limited in Ranchi. The pay goes up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Verbal communication, Active listening, Hindi and English, CRM tools
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone patient and polite

Pay and perks

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

Job details

• Location: Ranchi, Jharkhand
• Work type: On-site
• Job type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Cms Info Systems Limited.