Telecaller

CMS Services has an opening for a Telecaller based in Benz Circle, Vijayawada. The team is filling 4 vacancies. You can earn up to ₹14,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

The salary for this role is ₹13,000 – ₹14,000 per month.

Key responsibilities

As a Telecaller, your work will include:

• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Typing speed, Verbal communication and Hindi and English
• Basic English
• Freshers can apply

Quick facts

• Location: Benz Circle, Vijayawada, Andhra Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Click Apply to send your profile to CMS Services. It takes less than a minute.