Operations Executive

Cobble Stone Private Limited (Cobble Stone Pvt Ltd.) wants to bring on an Operations Executive for its Kalka Ji, Delhi team. Salary is up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound, Sales, Inbound | Marketing | Languages : Hindi, English

Compensation

The salary for this role is ₹15,000 – ₹30,000 per month.

What we are looking for

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Inbound, Marketing, Outbound, Sales
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Sales, Inbound
• Marketing
• Languages: Hindi, English

Key responsibilities

As an Operations Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Quick facts

• Work location: Kalka Ji, Delhi, Delhi
• Openings: 1
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 7:30 PM | Monday to Saturday
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Cobble Stone Private Limited (Cobble Stone Pvt Ltd.) reviews applications regularly.