Operations Lead

Coempt Edu Teck Private Limited is looking for an Operations Lead to join its team in Girinagar, Bengaluru. 2 candidates will be hired for this role. The pay goes up to ₹35,000/month.

Employer’s description

Supervise Scanning And Qc Operators On The Floor; Allocate Work, Monitor Productivity, And Ensure Adherence To Process And Timelines.Coordinate With It/Support Teams To Log And Resolve Technical Issues Related To Scanners, Systems, And Exam Software, Minimising Downtime.Perform Spot Checks On Scanned Images And Qc Outputs. More Than 2 Years Experience Compulsory.

Day-to-day work

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

What you get

The salary for this role is ₹20,000 – ₹35,000 per month.

Candidate profile

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with Hindi and English, Active listening, Verbal communication, Complaint handling
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone polite and patient

Job at a glance

• Job location: Girinagar, Bengaluru, Karnataka
• Employment type: Full time
• Interview timings: 10:00 AM - 5:00 PM | Monday to Saturday
• Work mode: Office-based
• Shift: 9 AM - 6 PM | Monday to Saturday
• Vacancies: 2

Apply today and take the next step in your career with Coempt Edu Teck Private Limited.